Sales Policy
Effective Date: February 28, 2025
At HOTELADS, we are committed to providing high-quality sneakers and exceptional customer service. Our Sales Policy ensures that every customer enjoys a smooth and transparent purchasing experience. By shopping with us, you agree to the terms and conditions outlined in this policy. Please read the following sections carefully to understand the process, pricing, payment methods, and other important details.
1. Product Availability
All products available on our website are subject to availability. In the case that a product is out of stock or discontinued, we will notify you as soon as possible and offer alternative products or a full refund. While we aim to keep our inventory up to date, occasional discrepancies may occur, especially with high-demand items. Please be assured that we are always working to maintain a wide range of quality sneakers for our customers.
2. Pricing
All prices listed on the website are in USD (United States Dollar). Prices are subject to change without notice, and any changes will not affect orders that have already been placed. Sales taxes may apply depending on the customer’s location and will be calculated at checkout.
Sales and Discounts:
- Any discounts or promotional codes are valid only during the specified promotion period.
- We may run seasonal sales or offer exclusive discounts through our email subscription or social media channels.
- Discounts are not combinable with other offers or promotions unless otherwise stated.
3. Payment Methods
We accept the following payment methods for all purchases:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- PayPal
- Apple Pay (where available)
- Other secure payment gateways (depending on location)
By placing an order, you agree to the terms and conditions set by the respective payment processors. All transactions are secure and encrypted to protect your financial information.
4. Order Confirmation
Once your order is placed, you will receive an order confirmation via email. This confirmation will include your order number, product details, shipping address, and payment summary. If you do not receive the confirmation email, please check your spam or junk folder. If the email is not found, contact our customer service at contact@hotelads.xyz to confirm your order.
5. Shipping and Delivery
We offer standard shipping to most countries and regions. Shipping fees are calculated based on the shipping address and the total weight of your order. The delivery time may vary depending on the location and availability of the product. Here are the general guidelines for shipping:
- Domestic Orders (within the United States): Delivery times range from 3-7 business days.
- International Orders: Delivery times can vary from 7-15 business days, depending on the destination.
All orders are shipped via trusted carriers, and a tracking number will be provided once your order is dispatched. Please allow 24 hours for the tracking information to update.
6. Order Cancellation
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team at contact@hotelads.xyz as soon as possible with your order number. Once the order has been processed and shipped, we cannot cancel the order, but you may return the item according to our Refund and Return Policy.
7. Customer Responsibilities
It is the responsibility of the customer to provide accurate information during the checkout process, including shipping and billing addresses, phone numbers, and payment details. Any errors in providing this information may lead to delays or failed deliveries, which HOTELADS is not responsible for.
Please also note that you are responsible for any import duties, taxes, or customs charges for international orders, which are applied by the destination country.
8. Sales Tax
Sales tax is automatically calculated at checkout based on your shipping address. The rate of sales tax will vary depending on the state or region to which the order is shipped. For international customers, you may be subject to import duties or customs fees, which are not included in the order price and are the responsibility of the buyer.
9. Privacy and Security
At HOTELADS, we take your privacy seriously. Your personal information is used solely for processing your order and providing you with an excellent shopping experience. For more details, please review our Privacy Policy, which explains how we collect, use, and protect your personal data.
We employ SSL encryption and other security measures to ensure that your financial and personal information is protected during the entire checkout process.
10. Promotions and Special Offers
We may offer special promotions and deals for specific products, and these promotions are subject to availability and the terms specified at the time of the offer. Promotions are often time-sensitive and may require a promo code or a specific purchase amount to qualify. Details about current promotions will be communicated through our website, email newsletters, and social media channels.
11. Customer Support
If you have any questions or concerns regarding your order, product availability, or payment methods, our customer service team is available to assist you. You can reach us at contact@hotelads.xyz, or by calling +1 646-245-1740.
12. Terms of Sale
By placing an order with HOTELADS, you agree to the following terms:
- You are purchasing items for personal use and not for resale.
- You have provided accurate information regarding your order, including shipping details and payment information.
- We reserve the right to modify, update, or cancel orders if necessary (e.g., due to pricing errors or product availability).
13. Limitations of Liability
While we take great care in packaging and shipping your products, HOTELADS is not liable for:
- Any damages caused during shipping.
- Delays caused by third-party carriers.
- Products damaged after delivery due to misuse or improper handling.
HOTELADS is also not responsible for any loss or theft that occurs once the package has been confirmed as delivered.