Delivery Policy

Effective Date: February 28, 2025

At HOTELADS, we are committed to providing our customers with efficient and reliable delivery services for all of our high-end sneakers. Please read the following Delivery Policy carefully to understand how we handle shipping, delivery times, and fees.

1. Shipping Locations

We offer delivery to most locations worldwide, including the United States, Canada, the European Union, Australia, and select countries in Asia and the Middle East. If you are unsure whether we deliver to your location, please contact our customer service team at contact@hotelads.xyz.

Note: Shipping restrictions may apply to certain regions due to regulatory or logistical constraints. We reserve the right to update our shipping zones periodically.

2. Shipping Methods

We offer several shipping options based on your location and order size, including:

  • Standard Shipping: Delivered within 5-7 business days (depending on the destination).
  • Expedited Shipping: Delivered within 2-3 business days (available for most locations).
  • Express Shipping: Delivered within 1-2 business days for urgent orders.

Shipping costs vary depending on the selected method, order value, and delivery address. The applicable shipping fees will be displayed during the checkout process.

3. Order Processing Time

Orders are typically processed within 1-2 business days of receiving payment. However, please note that during peak periods or sales events, processing times may take longer. Once your order has been processed and dispatched, you will receive a tracking number via email to monitor the status of your shipment.

4. Delivery Times

  • Domestic Orders (United States): Delivery times typically range from 3-7 business days for Standard Shipping and 1-3 business days for Expedited Shipping.
  • International Orders: Delivery times may vary by country. Standard international shipping generally takes 7-14 business days, while Expedited Shipping may take 3-7 business days depending on the destination.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or issues with third-party couriers.

5. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of your order. You will see the exact shipping cost during the checkout process before you complete your purchase. HOTELADS often offers free shipping for orders above a certain value, which will be specified in promotions or during checkout.

6. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor its progress. You can track your package directly through the courier’s website or by clicking on the link in your shipping confirmation email.

If your tracking number is not working, or if you have any issues with your order’s delivery, please contact our customer service team at contact@hotelads.xyz, and we will assist you in resolving the issue.

7. Shipping Delays

While we strive to ensure timely delivery, there may be delays caused by circumstances beyond our control, such as:

  • Weather conditions
  • Customs processing
  • Shipping carrier delays
  • Holidays and peak season demands

We recommend that you place orders well in advance to allow for any potential shipping delays.

8. Shipping Issues

If you experience any issues with your shipment, such as a lost or damaged package, please contact us immediately at contact@hotelads.xyz. We will work with the shipping carrier to resolve the issue and ensure your order is delivered as soon as possible.

9. Incorrect Shipping Address

It is important to provide an accurate shipping address during the checkout process. HOTELADS is not responsible for shipping delays or issues caused by incorrect or incomplete address details. If you realize there is an error with your shipping address after placing your order, please contact our customer service team as soon as possible so we can assist with making changes before the order is shipped.

10. Import Duties and Taxes

For international orders, please be aware that import duties, taxes, and customs fees may apply when your package reaches its destination country. These charges are the responsibility of the customer, and HOTELADS is not liable for any additional costs related to customs clearance or import taxes.

If you are uncertain about these fees, we recommend contacting your local customs office for more information.

11. Lost or Stolen Packages

In the rare event that your package is lost or stolen during shipping, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and assist you with finding a resolution.

12. Delivery to PO Boxes

We do not currently ship to PO Boxes for international orders, as these addresses cannot be guaranteed for timely delivery. Please provide a physical address when placing your order.

13. Return and Refunds

For information on returning your items or requesting a refund, please refer to our Refund and Return Policy.

14. Contact Us

If you have any questions or concerns about our delivery services, please feel free to reach out to our customer service team at: