Payment Policy

Effective Date: February 28, 2025

At HOTELADS, we offer a secure and seamless payment experience for purchasing high-end sneakers from our website. Please read the following Payment Policy to understand how we process payments, payment methods available, and important details related to your transactions.

1. Payment Methods Accepted

We offer a variety of payment methods to ensure convenience and security for all of our customers. The payment methods we currently accept are:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: A fast and secure option to pay using your PayPal account.
  • Apple Pay: For customers using Apple devices, Apple Pay is available for quick and easy payment processing.
  • Google Pay: Android users can also use Google Pay to make payments securely.
  • Bank Transfers: Available for larger transactions or specific regions. Please contact our customer service team for more details on how to process bank transfer payments.
  • Shop Pay & Klarna: We offer Buy Now, Pay Later options through Shop Pay and Klarna, enabling customers to split their payments into manageable installments. Availability varies by region.

Please note that all payments must be made in USD (United States Dollars) unless otherwise specified during checkout.

2. Order Processing and Payment Confirmation

Once you complete your payment, your order will be processed. You will receive a confirmation email with your order details and payment receipt. Please review this email for accuracy. If there are any issues with your payment, you will be notified via email or phone, and we will work with you to resolve the matter.

3. Payment Security

We take the security of your payment information seriously. HOTELADS utilizes industry-standard encryption and secure payment gateways to ensure that all transactions are safe and protected. Our website is compliant with the Payment Card Industry Data Security Standard (PCI DSS) to protect your personal and financial information.

For your added security, we do not store credit card details on our servers. All payment information is processed directly through trusted payment processors.

4. Currency

All prices listed on the HOTELADS website are in USD (United States Dollars). If you are making a purchase from outside the United States, the final charge will be converted to your local currency by your payment provider. Please note that currency conversion rates and fees may vary depending on your card issuer or payment method.

5. Sales Tax

Sales tax will be applied to your order based on your shipping address and the applicable tax rates in your region. The tax amount will be clearly displayed at checkout before you finalize your payment.

Note: International customers may be subject to additional duties, taxes, or customs fees upon delivery. These fees are outside of our control and are the responsibility of the customer. Please refer to our Delivery Policy for more details on import duties.

6. Payment Declines

If your payment is declined, we will notify you by email, and you will be able to retry the payment with an alternative payment method. Please ensure that your card details are correct, and you have sufficient funds available before completing the transaction.

If the issue persists, we recommend contacting your bank or payment provider for more information. If you need further assistance, our customer service team can be reached at contact@hotelads.xyz.

7. Refunds and Adjustments

If you are eligible for a refund, it will be processed according to our Refund and Return Policy. Refunds will be issued to the original payment method, and processing times may vary depending on your payment provider.

In case of any discrepancies with your payment or the amount charged, please contact us immediately at contact@hotelads.xyz, and we will investigate and rectify any errors.

8. Payment Issues and Fraud Prevention

We monitor all transactions for potential fraud and take all necessary precautions to prevent fraudulent activity. If we suspect any suspicious behavior, we reserve the right to request additional verification before processing your order. This may include identity verification, proof of address, or other related documentation.

In cases of suspected fraud, we may cancel or delay the processing of your order until the issue is resolved.

9. Installment Payment Plans (Shop Pay & Klarna)

For customers using Shop Pay or Klarna to split payments, please ensure that you are eligible for these options based on your location and order total. These services allow you to make payments in installments, which will be billed directly by the payment provider. Failure to make installment payments on time may result in late fees or penalties from Shop Pay or Klarna.

For more information on installment plans and terms, please refer to the respective provider’s website or contact their customer support team.

10. Contact Us

If you have any questions regarding our payment methods, processing, or security, please don’t hesitate to reach out to us. Our customer service team is available to assist you: